When and why does proactive personality inhibit corner-cutting behaviors: A moderated mediation model of customer orientation and productivity climate

This study extends prior research by examining when and why proactive employees are less likely to engage in corner-cutting behaviors. We proposed that personality is negatively related behaviors via customer orientation, productivity climate further enhances this negative effect. In Study 1, data collected using a two-wave panel survey from 191 working adults with customer-facing roles the United Kingdom States supported hypotheses. Results were replicated 2, multi-wave field of 209 frontline service restaurants China. The findings imply mitigate occurrence behaviors, organizations can screen job applicants based on their traits (i.e., personality) promote employees' orientation.